Terms and Conditions

These General Terms and Conditions are an agreement between you and Coach Clem and covers your use of the information, software, products and services made available through www.coachclem.com. By using the Website, you agree to be bound by these Terms, as well as our Privacy Policy.

This Agreement governs any use of the website as a client.

You are responsible for making all arrangements necessary for you to have access to the website. You are also responsible for ensuring that all persons who access the website through your internet connection are aware of these Terms and that they comply with them . The Website is offered to you conditional upon your acceptance of these Terms and any notices contained in these Terms and the Website itself. Please read the terms carefully before you start using the website. By using the Website, you agree to these Terms and notices. You must be the legal age of majority in your country of residence in order to use the Website.

The contents of this website are the copyright of Coach Clem. Coach Clem copyright must remain on all reproductions of the material obtained from this website. Nothing on this website constitutes advice nor does the transmission, downloading or sending of any information or the material create a contractual relationship.

The website may contain links to external sites outside the control of Coach Clem. Coach Clem accepts no responsibility for the content of those external sites and you enter them at your own risk.

We strive to provide a quality service for our clients and hope you will be pleased with the work we do for you. We constantly seek to improve our service and we monitor our service standards. 


Any personal information you provide us via the website is governed by our Privacy Policy which is incorporated into these terms.

Privacy Policy


Coach Clem cares about the privacy of your personal information and is committed to protecting it. This Privacy Policy explains what information we collect about you and why, what we do with that information and how we handle that information.

For the purposes of the applicable data protection laws (the General Data Protection Regulation (Regulation (EU) 2016/679) (GDPR) together with any implementing legislation, in particular, the Data Protection Act 2018, the company responsible for your personal information is Coach Clem. This Policy is incorporated into Coach Clem‘s Terms & Conditions and applies to information obtained by us through your use of the information, software, products services made available through www.coachclem.com website.


Coach Clem collects information that, alone or in combination with other data, could be used to identify you, such as your e-mail address, name, physical address, telephone number, or employment information. If you make a purchase from Coach Clem, we will collect and store your billing and credit card information. Coach Clem may also collect anonymous demographic information which is not unique to you, such as your postal code, age, gender, preferences, interests and favourites. Non-Personal Information is not linked to your personal information (for example, your IP address).

Coach Clem will collect your personal information in a number of ways, including when you contact us through the website, by telephone, post, e-mail or through the other means set out below.


We also collect this Personal Information as you use the Website:

User Content. This consists of all text, documents, content or information uploaded, entered, or otherwise transmitted by you in connection with your use of the Website.


When you visit our Website, we automatically collect information about your computer hardware and software such as your IP address, browser type, domain names, access times, operating system, cookie information, referring website addresses, pages visited, links clicked, text entered, mouse movements, and Internet Service Provider. We analyse and use this information to better understand how our users use the service, to maintain and improve our service, and in some cases, to publicly disclose aggregated statistics regarding our services.


You will be able to log in to our website using sign-in services such as Facebook Connect. These services will authenticate your identity and provide you the option to share certain Personal Information with us, such as your name and e-mail address, together with other information from your public profile.


Unless a longer retention period is required or permitted by law, we will only hold your Personal Information on our systems for the period necessary to fulfil the purposes outlined in this policy or until you request that the information be deleted in accordance with your right of erasure (see Your rights” section below).

Even if we delete your Personal information, we reserve the right to maintain a copy for legal, tax or regulatory purposes, but in such event, we will do so as long as necessary to fulfil those legal, tax or regulatory purposes. Please contact contact@coachclem.com.


We only disclose Personal Information to third parties:

When we have explicit consent to share your Personal Information. When we determine that disclosure is required to protect the rights, property or personal safety of Coach Clem and users of the website, or to respond to lawful subpoenas, warrants or requests by the public or regulatory authorities including request by law enforcement agencies.


Coach Clem is committed to taking reasonable and appropriate steps to protect the personal information that we hold from misuse, loss or unauthorized access. We do this by using a range of technical and organizational measures including measures to deal with any suspected data breach. If you suspect any misuse or loss or unauthorized access to your personal information please let us know at contact@coachclem.com.

The Website is designed to secure the Personal Information you provide on computer servers in a controlled, secure environment, with protections from unauthorized access, use or disclosure. When personal information (such as credit card number) is transmitted to other websites, it is protected through the use of encryption, such as the Secure Socket Layer (SSL) protocol.

However, while we do our best to protect your personal information, we cannot guarantee the security of all data which is transmitted to the website or to another website via the internet or similar connection. If we have given you (or you have chosen) a password to access certain areas of the Website, please keep this password safe.


Under the GDPR you have various rights in relation to your Personal information, such as the rights of access, rectification, restriction, objection, portability and erasure. Please note that these rights are subject to certain limitations set forth in applicable law.

To exercise these rights please contact our Data Protection Officer at contact@coachclem.com. We will seek to deal with your request without undue delay, and in any event in accordance with the requirements of applicable laws. Please note that we may keep a record of your communications to help us resolve any issues you raise


We will occasionally update this policy to reflect company and customer feedback. Coach Clem encourages you to periodically review the policy to be informed of how we are protecting your Personal Information.